About IntelliAssess.ai

IntelliAssess.ai is an AI-powered online assessment platform built for educational institutions, recruiters, certification providers, and enterprises. Our platform enables secure online examinations, AI-powered proctoring, automated evaluation, advanced analytics, customizable assessments, and seamless candidate management.

Your Role

As a Customer Experience Specialist, you'll ensure every customer receives world-class support throughout their journey—from onboarding and implementation to long-term success. You'll collaborate with customers to understand their goals, resolve challenges, and help them maximize the value of IntelliAssess.ai.

Key Responsibilities

• Provide exceptional customer support through email, chat, phone, and virtual meetings.
• Guide customers during onboarding, setup, and implementation.
• Help institutions launch online assessments successfully.
• Troubleshoot technical and product-related issues.
• Conduct product demonstrations and customer training sessions.
• Collaborate with Product, Engineering, Sales, and Marketing teams.
• Document customer feedback and suggest product improvements.
• Create and maintain help articles and knowledge-base documentation.
• Track customer health and proactively improve satisfaction.
• Maintain accurate CRM records and customer communications.
• Identify opportunities to improve customer adoption and engagement.
• Deliver an outstanding customer experience in every interaction.

Required Skills

Qualifications

• Bachelor's degree in Business, Communications, Information Technology, or a related field.
• 1–3 years of experience in Customer Support, Customer Success, or Customer Experience.
• Fresh graduates with excellent communication and problem-solving skills are encouraged to apply.

Preferred Experience

• SaaS or cloud software products.
• EdTech, HRTech, Learning Management Systems, or Recruitment platforms.
• CRM platforms such as HubSpot, Zoho, Salesforce, or Freshdesk.
• Online assessment or examination platforms.
• Customer onboarding and implementation.

Benefits & Perks